![]() Wouldn't you rather have new features available as they are written, rather than waiting for next year's new version? That's worth something, right?īut what about the money? Adobe software will cost more-sometimes. The rental program is supposed to offer steady incremental improvements all year long. Big-corporation software, supplied by companies such as IBM and Oracle, has been subscription-only for years.Īdobe points out that the annual big-upgrade cycle-a relic of the olden days, when software had to be shipped on floppies or CDs-no longer benefits anyone. Earlier this year Microsoft began offering its Office suite (Word, Excel, PowerPoint) for a $100-a-year subscription, although you can still buy the programs the old way if you prefer. This idea-software as a subscription-is catching on. Instead this software is now available only for rent, for a perpetual monthly or yearly fee. ![]() ![]() That's what Adobe managed to do this spring when it announced that it would no longer sell Photoshop, Illustrator, InDesign and its other professional design programs. Even if the overall outcome is a step forward, a bit of customer disgruntlement is just a cost of doing business.Īpparently, however, it's also possible to enrage just about your entire customer base at once. Any little change will infuriate some subset of your customers: change the layout, change how a feature works, change the system requirements. You can't please all the people all the time, and nobody knows it better than tech companies.
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